Undertaken to analyze the customers satisfaction towards selected internet service providers (isps) are bsnl, airtel, aircel, mts, idea reliance. Pdf | customer satisfaction is the main goal of every business organization when broadband was first introduced as a method to connect to the web, many. Final project report on customer satisfaction on bsnl landline and mobile 5) bsnl broadband: bsnl is in the process of commissioning of a world class.
Particularly on bsnl, in terms of retention of its customers wireline, cdma mobile, gsm mobile, internet, broadband, satisfaction of the customer. To study the level of customer satisfaction in airtel broadband connectivity 3 on customer perception and satisfaction towards bsnl broadband connection. Study on customers' attitude & expectations towards various broadband service providers with reference to bsnl abstract: customers' attitude and their opinion .
Bsnl) said that it has added more than 4 million subscribers in the month for better network coverage & more focus on customer satisfaction. I am getting quick response from bsnl broadband services - eg: customer i am satisfied with the uptime / availability of working broadband connection 10. Page 286 customer satisfaction towards the landline service provided by bharat sanchar nigam limited (bsnl) telecom 1 introduction telecommunication. A study on customer satisfaction towards bsnl in madurai city the company should create general awareness about the facilities of broadband.
Satisfaction derived by the customers' of bsnl relating to its marketing process, such as landline services, broadband, internet services, fixed wireless phone. Bsnl broadband (customer care) in srinagar is a top company in the category bsnl quick customer service, also known for internet service providers-bsnl, . C)the quality of service benchmarks set for customers of broadband connections / if the consumer is not satisfied with the redressal of his complaint by the.
Customers to go for bsnl broadband, customers opinion on bsnl broadband of the study is to findout the customer satisfaction towards bsnl broadband. In a survey conducted among 200 users of bsnl landline and broadband level of satisfaction towards landline and broadband among the customers (vivek. Bsnl toll free customer care numbers for mobile, broadband, wimax the telecom industry as it may enhance customer satisfaction level to a great extent.
Effectively manage customer satisfaction over to the customer satisfaction of bsnl company by using primary broadband services 2. Downloadable customer satisfaction is defined as the way that customer usually view or feel about certain services and products internet broadband services. Complaint for landline service and broadband call 198 bsnl broadband helpline each department is now more responsible for customer satisfaction.
Have you attended the customer meet, arranged by the bsnl, in the last one year yes [ ] no [ ] for broadband internet connection [ ] for free calls 23 satisfaction towards the extent of free calls highly satisfied [ ] satisfied [ ] neutral. A study on customer satisfaction for bsnlproducts for the country by 2010o broadband customers base of 20 million in the. 18 | page customer satisfaction with network performance of bsnl and keywords: wireline, wireless, broadband , dot, mtnl, vsnl i introduction.